A Smooth Shopping Experience, Right to Your Doorstep  

At Normand Nexus Solutions Private Limited (“we,” “our,” “us”), the team behind Urbantrendings, we are dedicated to making your shopping journey as seamless as possible. Our commitment is to ensure that your orders arrive swiftly and in excellent condition, enhancing your overall experience. This policy provides essential details regarding shipping and delivery for all purchases made through our platform. By placing an order, you acknowledge and agree to the shipping guidelines mentioned below. From browsing our latest collections to unboxing your purchase, we strive to make every step hassle-free and enjoyable. 

Nationwide Delivery: Bringing Fashion to Every Corner  

• Extensive Coverage: We proudly deliver across India, reaching a wide range of cities and towns. 
• No International Shipping (Yet): While we currently do not offer global shipping, future expansion is on our radar. 
• Urban & Rural Reach: Whether you live in a bustling metropolis or a quiet town, our network ensures your order arrives. 
• Effortless Access: No matter your location, our fashion-forward styles are just a few clicks away. 
• Expanding Delivery Zones: We continuously enhance our reach, so stay tuned for updates on new locations. 
• Reliable Service: Our trusted logistics partners help us bring your orders safely and promptly to your doorstep. 

Processing Your Order: Behind the Scenes  

Once your order is placed, it moves into processing, a step that typically requires 1-2 business days from confirmation. This timeframe excludes weekends and public holidays, ensuring efficient handling on working days. As soon as your order is packed and prepared for dispatch, you will receive an email notification. Our dedicated team works diligently to maintain efficiency and accuracy in order processing. Keep an eye on your inbox for updates regarding your shipment and estimated delivery timelines. 

Estimated Delivery Timelines  

• Standard Delivery: Typically, orders reach you within 3-8 business days, depending on your location. 
• Trusted Logistics: We collaborate with reliable courier partners to ensure timely and secure deliveries. 
• Possible Delays: While we strive for prompt delivery, unforeseen circumstances may sometimes cause slight delays. 
• Swift & Safe Shipping: Our goal is to get your fashion essentials to you as quickly and securely as possible. 
• Support When You Need It: If your package takes longer than expected, our customer service team is here to assist. 

Missed a Delivery? Here’s What Happens Next  

If an initial delivery attempt is unsuccessful due to an incorrect address or unavailability, our logistics partner will make additional re-delivery attempts. Should all attempts fail, the package may be returned to our facility. Customers can request a re-dispatch of their order, though additional shipping fees may apply in such cases. To avoid delivery complications, we recommend ensuring that someone is available at the designated address to receive the package. If you foresee any difficulties in accepting your order, feel free to reach out to our support team for guidance. 

Lost or Damaged Shipments? We’re Here to Help  

• Reporting Issues: If your order arrives in damaged condition, notify our support team within  48 hours with photos as proof. 
• Resolution Process: Depending on the issue, we will arrange for a replacement or process a refund. 
• Lost Packages: In the rare event of a lost shipment, we will coordinate with our courier partners to resolve the matter. 
• Secure Packaging: Every order is carefully packed to ensure its safe arrival at your doorstep. 
• Your Satisfaction Matters: We are committed to addressing your concerns and making things right. 

Special Handling for Certain Orders  

Some products, particularly those that are delicate, bulky, or of high value, may require special packaging or additional handling. These items may come with specific shipping conditions, which will be clearly indicated on the respective product pages. Before completing your purchase, we encourage checking any special delivery terms to ensure a smooth and hassle-free experience. Our primary focus is to ensure your items arrive in perfect condition, no matter their size or fragility. If you have any concerns about special delivery requirements, our support team is always available to assist. 

Questions? We’re Always Here for You!  

• Need Help? For any shipping or delivery inquiries, feel free to get in touch with our customer support team. 
• Contact Us: Drop us an email at normandnexussolutionspvtltd@gmail.com, and we’ll respond as soon as possible. 
• Committed to Excellence: Your trust and satisfaction are our top priorities, and we work hard to ensure a smooth experience. 
• Fashion at Your Fingertips: Thank you for choosing us, we look forward to delivering trendsetting styles straight to your door!