Changing Your Mind? We’ve Got You Covered   

At Normand Nexus Solutions Private Limited (“we,” “our,” “us”), the passionate team behind Urbantrendings, we are dedicated to offering users (“you,” “your”) an unmatched shopping journey. We understand that plans change, and sometimes, an order may no longer be needed. Our cancellation process is designed to offer a smooth experience, ensuring that customers can make informed decisions. Once an order is placed, cancellations may be possible depending on the processing stage. We strive to accommodate requests, but once certain stages are completed, adjustments may no longer be available. If you wish to explore your options, our support team is always ready to assist.  

When Can a Cancellation Be Made?   

• Processing Stage Matters: Orders in the early stages may have more flexibility for cancellation.  
• Customization Considerations: Personalized or altered items may not be eligible once production begins.  
• Multiple Item Orders: Cancelling part of an order depends on the specific items and their processing status.  
• Payment Confirmation: Some payment methods may have restrictions on immediate cancellations.  
• Stock and Availability: Limited-edition or exclusive pieces may have different cancellation terms.  
• Request Timelines: The sooner you reach out, the higher the chances of a successful cancellation.  
• Final Approval: All cancellations are subject to review based on product status and business policies.  

How to Cancel an Order   

To initiate a cancellation, customers must follow a simple process designed to ensure clarity and convenience. The first step is to contact our customer support team with the necessary order details. Our team will review the request and confirm whether the cancellation is possible. If the order is still within an adjustable stage, the cancellation will be processed accordingly. Once confirmed, customers will receive a notification regarding the status of their request.  

While we strive to make the process as seamless as possible, there are factors that may affect eligibility. Orders that have already entered advanced fulfillment stages may not be adjusted. For customized or pre-ordered items, different policies may apply due to the nature of production. We encourage customers to reach out promptly for any changes or modifications. Our team is happy to assist in finding the best possible solution.  

What Happens After a Cancellation?   

• Instant Confirmation: Once approved, a confirmation message will be shared with you.  
• Payment Reversals: If applicable, any adjustments related to payments will be communicated.  
• Processing Time: Some transactions may take additional time based on payment provider policies.  
• Alternative Options: In cases where cancellation isn’t possible, alternative solutions may be offered.  
• Updated Account Records: Your order history will reflect the cancellation details for reference.  
• Assistance Available: Our customer support team is always on hand to address any concerns.  
• Future Orders: Cancelling an order does not affect your ability to shop with us again.  

Why Some Cancellations May Not Be Possible   

While we aim to accommodate every request, certain situations may prevent cancellations from being processed. Once an order reaches a critical stage in fulfillment, it may no longer be possible to make modifications. This is especially true for items that involve personalization, limited-edition releases, or specialty craftsmanship. Our goal is to ensure that every order is handled efficiently, minimizing disruptions while maintaining product availability. We encourage customers to review their selections carefully before confirming purchases.  

For customers who are unsure about an order, our team is happy to provide assistance before checkout. If modifications are needed, it’s always best to reach out as soon as possible. Every request is reviewed carefully to determine the best possible outcome. We value transparency and will always communicate clearly about what options are available. Our commitment is to provide a satisfying shopping experience while balancing efficient order processing.  

Keeping You Informed: Policy Updates   

As we continue to refine our services, this policy may be updated to reflect improvements or changes. Any modifications will be posted on this page, ensuring that customers are always informed. We encourage reviewing this section periodically for the latest updates. Your continued use of our website signifies acceptance of any revised terms. If you have any questions regarding our policies, our team is always available to assist. 

Contact Us  

Get swift assistance to solve your concerns regarding our Cancellation Policy.  
 

normandnexussolutionspvtltd@gmail.com