Ensuring a Hassle-Free Shopping Experience   

At Normand Nexus Solutions Private Limited (“we,” “our,” “us”), the team behind Urbantrendings, we strive to provide you (“you,” “your”) with a shopping experience that exceeds expectations. However, we understand that there may be instances where an item does not meet your satisfaction. If you receive a defective or damaged product, we sincerely regret the inconvenience and are here to assist you. To initiate a return or exchange, please reach out to our customer support team within 48 hours of receiving your order. If you receive an incorrect item, notify us immediately, and we will arrange for a hassle-free exchange or return.  

Effortless Returns in Just a Few Steps   

• Dedicated Support: Our customer service team is available to assist you with the return process.  
• Timely Requests: Initiate your return request within the designated return window to ensure smooth processing.  
• Clear Guidelines: We will provide step-by-step instructions to make the process seamless.  
• Processing Time: Once we receive your returned item, refunds or exchanges are typically completed within 5-7 business days.  
• Hassle-Free Experience: Our goal is to keep the return process simple and stress-free.  
• Customer Satisfaction First: We are committed to resolving return requests promptly for a pleasant shopping journey.  

Items That Cannot Be Returned   

Certain products are not eligible for returns due to hygiene and customization considerations. Items such as undergarments, socks, and swimwear are non-returnable to maintain hygiene standards. Additionally, products that are personalized, monogrammed, or custom-made cannot be returned unless they arrive with defects. Clearance sale and final discount items may also be ineligible for return, and such details will be clearly stated at the time of purchase. Any item that has been used, washed, or altered in any way from its original condition will not be accepted. To avoid misunderstandings, we recommend reviewing product descriptions carefully before making a purchase.  

Who Bears the Cost of Return Shipping?   

• Our Responsibility: If we send you the wrong product, we will cover the return shipping charges.  
• Customer Responsibility: If the return is due to personal preference, the shipping cost must be covered by the customer.  
• Shipping Method: We advise using a reliable courier service to ensure the safe arrival of your package.  
• Damaged Products: In cases of defective or damaged items, we will provide clear return instructions at no extra cost.  
• Fair & Transparent Process: Our policies are designed to be fair, keeping customer convenience in mind.  

Processing Your Refund – What to Expect   

Once we receive and inspect the returned item, we proceed with issuing a refund through the original payment method. Our team ensures that all refunds are processed within 5-7 business days, maintaining a quick and efficient resolution. You will receive an email notification as soon as the refund has been successfully processed. We aim to provide a straightforward and stress-free refund experience, so you can shop with confidence. If you have any concerns regarding your refund, our customer support team is always ready to assist.  

Need Assistance? We’re Here to Help   

• Have a Question? If you need help with returns, refunds, or exchanges, our support team is available.  
• Easy Communication: Reach out to us at normandnexussolutionspvtltd@gmail.com for prompt and efficient support.  
• Dedicated Service: Our team is committed to ensuring that your concerns are addressed professionally.  
• Your Satisfaction Matters: We value your trust and strive to make your shopping experience smooth and enjoyable.